We took a trip down to our newest externship site, CPR Cell Phone Repair, located in the Suncrest Town Centre in Morgantown! Immediately upon walking into the doors, you feel welcomed by the manager, Matt Bowen.
Matt informed us that CPR Cell Phone Repair has an interesting history as they were once better known as Fanelli Boys. Fanelli Boys has been repairing electronic devices since 1997, when their first shop opened in Orlando, Florida, and has been expanding ever since. It has only been 4 years that CPR Cell Phone Repair has been using their new name but remains associated with Fanelli Boys. CPR Cell Phone Repair has kept up with the Fanelli Boys standards as they quickly diagnose and fix electronic devices.
WVJC students have a lot to learn from this well-established franchise as they learn how to troubleshoot and diagnose electronic devices such as cellphones, tablets, computers, and laptops. Their externship experience at CPR Cell Phone Repair allows students to get an understanding of how to troubleshoot not only hardware issues but also software issues. Students get the hands-on experience they need to increase their technical knowledge and increase their problem-solving abilities. Another exciting experience for students is shadowing excellent customer service techniques delivered by the CPR technicians. Therefore, our students who extern at CPR Cell Phone Repair will get the technological experience they are looking for and learn techniques for professionally interacting with customers.
WVJC students are not the only ones benefitting from this partnership. Matt expressed that it has been beneficial to have WVJC students as externs because they bring fresh eyes and new ideas. Matt and his team also shared that they genuinely enjoy teaching these skills to students. This experience for both parties opens up the opportunity for permanent employment if students show a dedication to learning and a strong work ethic.